The Dutchess - Web & Mobile App Development for Secret Hotel
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The Dutchess
Nickelfox designed and developed a website and mobile app for an exclusive boutique hotel. In addition, the team built a comprehensive platform to manage room inventory, bookings, restaurant reservations, guest check-ins, and the restaurant POS system.
Project Feedback
The new system has greatly improved efficiency for the internal team and has received positive feedback from customers. Nickelfox maintains clear and consistent communication with the client, offering valuable suggestions throughout the process. The team is hardworking, knowledgeable, and deeply committed to delivering quality results.
- Verified by Clutch
What were your goals for this project?
The experience at my hotel is truly unique—and I want the booking process to reflect that. I’m working on building a comprehensive platform that can seamlessly manage room inventory, guest bookings, restaurant reservations, customer check-ins, and the restaurant POS system.
The Approach
I have worked closely with the founder in the past on various projects.
This is a complete ecosystem of Web Backend, Admin Panels for Booking & Inventory Management, iPhone and iPad Apps for Customer Check-In & Restaurant POS, which interact with each other to fulfil our requirements.
For our project, We had a total team of 5 members which consisted of 1 Project Manager, 1 iOS Developer, 1 Backend and 2 Frontend developers.
The Outcome
We were able to bring all our manual processes to the platform so that our team could work with more ease and with better efficiency. Our customers are delighted with the unique experience as soon as they enter the hotel.
We had 1 meeting every week with Nickelfox team, which helped us to move quickly through product development. The meetings and brainstorming sessions were quite effective. They were always ready with the progress made and things to discuss to move forward. The team has given really good suggestions which contribute to the success of this platform. All other communication was done over email and the follow-ups were quick.
They are always willing to face new challenges and dedicated to producing solid results. Their active communication makes it a lot easier to work with them. They were able to resolve some critical issues in real-time. The technical knowledge and execution of the team are commendable.
Give invoices in a timely manner
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